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Dehydrator Shop All

Designed & Engineered For Those Who Are Serious About Preparing Food

120-DAY MONEY
BACK GURANTEE
5 YEAR
WARRANTY
EXPERT 24HR
7 DAY SUPPORT
FREE SHIPPING
NATION WIDE

Commercial Warranty

1. WHAT DOES THIS WARRANTY COVER?
It covers defects in material or workmanship under normal use. We will repair or replace products/parts that prove defective during the warranty period.

2. WHAT WILL WE DO TO CORRECT PROBLEMS?
We will action 1 of 3 scenarios based on the defect and the product purchased;
Send a brand-new replacement of the defective product. *Does not apply for industrial orders
If the defective part of the product is already identified, we will ship the replacement part and have a service technician come onsite to replace and install once it has arrived.
Send out a service technician to investigate the defect. Once the issue has been identified, the technician will either fix the defect immediately or notify us of replacement parts needed. If the latter, we will ship the required replacement parts to the service address. The technician will then return onsite to service and fix the product.
*If there is no technician locally available, then a local appliance repair technician can be sourced by the customer and BenchFoods will pay the technician invoice or reimburse the customer if prepaid.
3. HOW LONG DOES THE COVERAGE LAST?
The Warranty Period is now 5 years from the original date of purchase for Industrial, Commercial, and Domestic Dehydrators. Replacement products or parts, provided through a warranty claim, assume the remaining warranty of the original product or 180 days from the replacement or repair date, whichever is longer. *Spare Parts purchased outside of a warranty claim are not eligible for warranty coverage.
Further information can be found on our warranty page.

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Shipping & Returns

Domestic: Order by 11AM (CET) during business days for Same Day Dispatch. Orders received after this time will be dispatched within 24 hours of order placement, excluding weekends and holidays. Note: While we strive for Same Day Shipping, we cannot guarantee its availability.

Items in local stock will ship next business day and will take somewhere between 4-5 business days.

‍International: Our global operation, with regional distribution warehouses, ensures efficient international shipping rates. Depending on the country, we can deliver directly to the end delivery address or ship to the customs entry point.

Industrial Units: These units are made to order and will take around 12-16 weeks to your door.

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Frequently Asked Questions

How much does shipping cost?

We provide free nationwide shipping on all orders over A$100 across Australia. Freight insurance can be purchased with your order at an additional cost.

How long does shipping take?

The expected timeline for delivery can be found on the product page of each item. This is based on individual stock levels and distribution warehouse locations. In general, 4-5 business days is the average delivery timeline for both larger and smaller items.

Industrial Units: These units are made to order and will take around 12-16 weeks to your door.

Do you deliver internationally?

Yes, we deliver internationally and have regional distribution warehouses located across the globe. Because of our global operation, we get inexpensive international shipping rates. In some countries, we can deliver all the way to the end-delivery address. Others, we may only be able to deliver to customs. To request a shipping quote, please visit our contact us form or send us an email with the product you are interested in and the end delivery address.

Does the unit include trays?

Yes, all of our dehydrators come with 304 food-grade stainless steel mesh trays as well as a stainless steel drip tray at the bottom of each zone. Additional mesh trays or pan trays may be purchased at an additional cost. The mesh trays that come with the unit cannot be substituted for pan trays. You may also purchase non-stick mats from our accessories section if desired.

How much can I dehydrate in this unit?

Please visit our batch calculator tool and fill out the form to determine which of our machines would be best to suit your production needs. You can always determine how much of your product you can dehydrate by taping out the tray size on your countertop, laying the product out as you would on a tray, and then weighing the product and multiplying it by the number of trays in the unit.